Payments and invoices

MB WAY, Multibanco and card, the status page of each purchase, and where the billing details go.

Three methods

• MB WAY: you give the mobile number and approve it in the app; the payment screen updates by itself in seconds.
• Multibanco: entity and reference to pay through home banking or at a machine, with a few days to do it. You can close the screen and come back later.
• Card: Visa or Mastercard, on the bank's secure page.

The status page

Each purchase has its own page (waiting for payment, paid, not completed) with a short 8-character reference, easy to pass on by phone or by email when you need to talk to us about it.

Warning What confirms the payment is the payment network, never the browser coming back to the site. With Multibanco in particular, the confirmation arrives when the payment clears, which may not be in the same minute. Closing the page loses nothing.

The printable sheet from that page is a payment slip, not an invoice: the invoice is issued after confirmation.

VAT

The prices on the site and in the panel are without VAT. The tax is added at payment time, at the rate in force, and the status page of the purchase shows the whole sum: amount without tax, VAT and total.

Billing details

In the Store profile, Billing tab (owner only): legal name, VAT number, address and the email the invoices go to. These are the store's details, not the person's: whoever has two stores has two sets of billing details. Left blank, the invoices go to the email of whoever bought.

None of these details is required before the first purchase, and that's deliberate: trying the product shouldn't demand tax details.

It's worth filling them in before the first purchase, because the invoice is issued against them.

What appears on the invoice

The plan for the cycle and, where there is one, the previous cycle's overage. The mechanics of overage (when it starts being charged, and the warnings that go out beforehand) are in plan, bTokens and limits.

An upgrade in the middle of a cycle is a separate purchase, with its own status page and its own invoice, for the amount pro rata to the days remaining. See change plan.